Criterion Five: Engagement and Service

As called for by its mission, the organization identifies its constituencies and serves them in ways both value.

Core Component 5a: The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.

Core Component 5b: The organization has the capacity and the commitment to engage with its identified constituencies and communities.

Core Component 5c: The organization demonstrates its responsiveness to those constituencies that depend on it for service.

Core Component 5d: Internal and external constituencies value the services the organization provides.